Frequently Asked Questions
Select a question below to drop down to the answer.
Please don't hesitate to contact us if you don't find your answer.
Discount Movie Tickets (Premiere, VIP, and Ultimate Movie Pack)
Pricing can be found at discount tickets.
Yes, there is a minimum purchase per order of 50 Premiere Movie Tickets. However, there is no minimum purchase for the Ultimate Movie Packs
Current discount tickets carry no expiration date.
Yes, the Ultimate Movie Pack includes two Premiere Movie Tickets and one $10 Concessions Gift Card.
VIP tickets are not valid for the first 12 days of “selected” new release films. An upgrade fee (currently $1.50) may be paid at the box office for admission to these studio-selected, restricted films.
Yes. Discount tickets are valid for any day of the week and any showtime.
Surcharges may apply. Visit our terms and conditions page for surcharges associated with discount ticket products.
A fee ($1.50 per ticket) collected at the theatre box office for our premium viewing experience at Premium or Luxury Seating locations. Please note the Edwards Cerritos Stadium 10 location is excluded from this luxury seating surcharge. This fee is in addition to any other surcharge (IMAX®, RPX®, 3D, 4DX® and restricted film) that may apply.
Refunds and Exchanges
No. We do not accept expired tickets.
No. Discount tickets are non-refundable.
Protect Gift Cards & e-Gift Cards as cash. If Gift Cards or e-Gift Cards are lost, stolen, damaged, or destroyed, proof of purchase and proper identification will be required to obtain a replacement card. The replacement value will be the value of the card at the time the card is reported as lost or stolen. A small processing fee will be applied to replace gift or e-Gift cards.
No. Premiere Tickets will not be replaced if lost or stolen.
Purchasing Bulk Ticket Products
We accept MasterCard, VISA, American Express and Discover for online orders.
Yes. Company checks made payable to Regal CineMedia Corp.will be accepted. However, we do not accept personal checks for bulk ticket orders. Please make sure a Printable Order Form is included with your check to avoid any delay in processing the order. Order and payment may be mailed to:
c/o CBO Fulfillment
101 E. Blount Ave.
Knoxville, TN 37920
No. We do not accept orders via fax.
No. Discount tickets may only be purchased through Regal Corporate Box Office. However, a limited selection of designs of Gift Cards are for sale at Regal theatres.
Please see our Shipping page for most current information.
Gift Cards and eGift Cards (eCards)
If your Gift or eGift Card contains a PIN, you may check your balance at online here. If you do not have a PIN, you must bring your Gift Card to any Regal location to check the balance.
Gift Cards carry NO Expiration date or dormancy fees.
No. They are redeemable at any Regal location nationwide.
Yes. Gift and eGift Cards can be redeemed on REGmovies.com or in the Regal app.
No. At this time gift cards can only be purchased in the following denominations: $10, $25, $50, $100, $250, $500. eGift Cards can be purchased in any denomination between $3 - $500.
Yes. The eGift Card can be delivered same day or scheduled for delivery on a future date. There is no handling or service fees on eGift Cards and they have no expiration date. You may select from several standard card designs including special holiday themes or you may upload your own image to personalize the eGift Card along with your message. Click here to get started.
Yes. From time to time Regal Entertainment Group or its affiliates may offer special promotional Gift Cards as a bonus or reward. Terms applicable to such promotional Gift Cards will be specified on the cards and may differ from the terms set forth above.
Theatre Locations and Showtimes
Regal Crown Club
Not for the bulk purchase. However, Crown Club members will receive points when they REDEEM Premiere Movie Tickets, Ultimate Movie Pack tickets, gift cards or e-gift cards at the box office and present their Regal Crown Club card. For complete Program Rules, please visit Regal Crown Club at Regmovies.com.
Our company established the Regal Foundation in 2003 as a non-profit charitable organization to coordinate support for numerous national and local philanthropic groups. The Regal Foundation supports the communities in which Regal operates by partnering with selected charities. Across the United States, Regal Entertainment Group gives back to the communities that our theatres serve. We concentrate our support with selected organizations in order to make the greatest impact. Regal Entertainment Group and The Regal Foundation are extremely proud of the successful relationships we have built with our charitable partners. The Regal Foundation has committed our budget and resources with existing partners. As a result, we are not approving any new grant requests and additional requests for movie passes will be declined. For more about the Regal Foundation, visit our Community Affairs page on regmovies.com.