Frequently Asked Questions

Select a question below to drop down to the answer.

Please don't hesitate to contact us if you don't find your answer.

Discount Movie Tickets (Premiere, VIP, and Ultimate Movie Pack)

Pricing can be found at discount tickets.

Yes, there is a minimum purchase per order of 50 Premiere Movie Tickets. However, there is no minimum purchase for the Ultimate Movie Packs

Current discount tickets carry no expiration date.

Yes, the Ultimate Movie Pack includes two Premiere Movie Tickets and one $10 Concessions Gift Card.

Premiere Movie Tickets and Ultimate Movie Packs are valid for admission to all showtimes any day of the week. The Ultimate Movie Pack comes with two Premiere Movie Tickets and one $10 Concession Gift Card..

VIP tickets are not valid for the first 12 days of “selected” new release films. An upgrade fee (currently $1.50) may be paid at the box office for admission to these studio-selected, restricted films.

Yes. Discount tickets are valid for any day of the week and any showtime.

No. Discount tickets can only be redeemed at a Regal Entertainment Group theatre.


Surcharges may apply. Visit our terms and conditions page for surcharges associated with discount ticket products.

A fee ($1.50 per ticket) collected at the theatre box office for our premium viewing experience at Premium or Luxury Seating locations. Please note the Edwards Cerritos Stadium 10 location is excluded from this luxury seating surcharge. This fee is in addition to any other surcharge (IMAX®, RPX®, 3D, 4DX® and restricted film) that may apply.

Refunds and Exchanges

No. We do not accept expired tickets.

No. Discount tickets are non-refundable.

Purchasing Bulk Ticket Products

We accept MasterCard, VISA, American Express and Discover for online orders.

Yes. Company checks made payable to Regal CineMedia Corp.will be accepted. However, we do not accept personal checks for bulk ticket orders. Please make sure a Printable Order Form is included with your check to avoid any delay in processing the order. Order and payment may be mailed to:

Regal CineMedia
c/o CBO Fulfillment
101 E. Blount Ave.
Knoxville, TN 37920

No. We do not accept orders via fax.

No. Discount tickets may only be purchased through Regal Corporate Box Office. However, a limited selection of designs of Gift Cards are for sale at Regal theatres.


Please see our Shipping page for most current information.

Personalized Messaging – Premiere Movie Tickets, Ultimate Movie Packs & Gift Card Carriers

Yes. A message of up to 35 characters, including spaces and punctuation, can be printed on the back of each ticket at no additional cost. One personalized message per ticket type, per order.

Yes. The Ultimate Movie Pack carrier can be personalized but not the plastic gift card itself. A message of up to 220 characters, including spaces and punctuation, can be printed.

Your company logo and personalized message can be printed on the carrier of the Ultimate Movie Pack and Gift Cards with a one-time set up fee. Print-ready artwork and extra time for proofing are required for your first order. Have questions or need help placing your order? Email: [email protected]

No, your order will be handled within the same time frame.

Gift Cards and eGift Cards (eCards)

If your Gift or eGift Card contains a PIN, you may check your balance at online here or call (800) 291-8173. If you do not have a PIN, you must bring your Gift Card to any Regal location to check the balance.

Gift Cards carry NO Expiration date or dormancy fees.

No. They are redeemable at any Regal location nationwide.

Yes, Gift or eGift Cards issued with a PIN can be redeemed for tickets online at or (coming soon to the Regal mobile app).

Gift cards are sold online in denominations of $5 up to $100. For denominations $100-$500 please email a representative at [email protected]

Yes. The eGift Card can be delivered same day or scheduled for delivery on a future date. There is no handling or service fees on eGift Cards and they have no expiration date. You may select from several standard card designs including special holiday themes or you may upload your own image to personalize the eGift Card along with your message. Click here to get started.

Yes. From time to time Regal Entertainment Group or its affiliates may offer special promotional Gift Cards as a bonus or reward. Terms applicable to such promotional Gift Cards will be specified on the cards and may differ from the terms set forth above.

Theatre Locations and Showtimes

Regal Crown Club

Not for the bulk purchase. However, Crown Club members will receive points when they REDEEM Premiere Movie Tickets, Ultimate Movie Pack tickets, gift cards or e-gift cards at the box office and present their Regal Crown Club card. For complete Program Rules, please visit Regal Crown Club at

Donation Request

Our company established the Regal Foundation in 2003 as a non-profit charitable organization to coordinate support for numerous national and local philanthropic groups. The Regal Foundation supports the communities in which Regal operates by partnering with selected charities. Across the United States, Regal Entertainment Group gives back to the communities that our theatres serve. We concentrate our support with selected organizations in order to make the greatest impact. Regal Entertainment Group and The Regal Foundation are extremely proud of the successful relationships we have built with our charitable partners. The Regal Foundation has committed our budget and resources with existing partners. As a result, we are not approving any new grant requests and additional requests for movie passes will be declined. For more about the Regal Foundation, visit our Community Affairs page on