FAQS

Discount Movie Tickets (Premiere, VIP, and Ultimate Movie Pack)


Surcharges


Refunds and Exchanges


Purchasing Bulk Ticket Products


Shipping

  • How long will it take to receive my order?
    All ticket orders are shipped by UPS. UPS delivers Monday-Friday only, excluding holidaysWe process orders daily (Monday-Friday, excluding holidays). Orders and valid payment received by 1:00 p.m. Eastern Time, Monday-Friday, will be processed the same business day. If Next Day Air or 2nd Day Air is chosen, your order will ship the same business day it is processed. No third-party shipping allowed. Orders received after the 1:00 p.m. Eastern Time or those shipping via ground service will ship the next business day.
  • What are the shipping and handling costs?
    Ground* ($10.00) *Not recommended when shipping to Alaska or Hawaii.
    2nd Day Air ($15.00) - (2 business days)
    Next Day Air ($20.00) – (next business day)
    UPS delivers Monday-Friday only, excluding holidays.
    (Saturday delivery is not available in all zip codes. Please call us for a quote for Saturday delivery)

    US Mail First Class ($2.50) - (available for 5 or less Gift Cards or Ultimate Movie Packs). US Mail is NOT traceable, and delivery is Monday through Saturday. Please allow 12 delivery days before reporting your shipment as lost.


Personalized Messaging – Premiere Movie Tickets, Ultimate Movie Packs & Gift Card Carriers


Gift Cards and eGift Cards (eCards)


Theatre Locations and Showtimes


Regal Crown Club


Donation Request

  • How do I request a donation of tickets or gift cards?
    Our company established the Regal Foundation in 2003 as a non-profit charitable organization to coordinate support for numerous national and local philanthropic groups. The Regal Foundation supports the communities in which Regal operates by partnering with selected charities. Across the United States, Regal gives back to the communities that our theatres serve. We concentrate our support with selected organizations to make the greatest impact. Regal and The Regal Foundation are extremely proud of the successful relationships we have built with our charitable partners. The Regal Foundation has committed our budget and resources with existing partners. As a result, we are not approving any new grant requests and additional requests for movie passes will be declined. For more about the Regal Foundation, visit our Community Affairs page on regmovies.com.

Please do not hesitate to call our Fulfillment & Service office toll-free 1-800-784-8477, with any further questions. Monday – Friday, 8:30 a.m. - 5:30 p.m. Eastern Time, excluding holidays.