FAQS

Premiere Tickets and Ultimate Movie Pack Price Increase - Effective Sunday, July 1st 2018

If your questions or concerns were not answered here, please feel free to email us at corporateboxoffice@regalcinemas.com or call our customer service department at 800-784-8477 Monday through Friday 7:30 AM – 4:00 PM MST.


Discount Movie Tickets (Premiere, VIP, and Ultimate Movie Pack)

Surcharges

Refunds and Exchanges

Purchasing Bulk Ticket Products

Shipping

  • How long will it take to receive my order?
    All ticket orders are shipped by UPS. UPS delivers Monday-Friday only, excluding holidaysWe process orders daily (Monday-Friday, excluding holidays). If your order is placed by 12 p.m. Central Time and you choose second day or next Day, we will process and ship your order the same day. Orders placed after 12 p.m. Central Time or those shipping via Ground service will ship the next business day.
  • What are the shipping and handling costs?
    Ground* ($ 8.00) – (4-6 business days) *Not Offered to Alaska or Hawaii.
    2nd Day Air ($15.00) - (2 business days)
    Next Day Air ($20.00) – (next business day)
    UPS delivers Monday-Friday only, excluding holidays.
    (Saturday delivery is not available in all zip codes. Call for Saturday delivery quote, if required)

    US Mail First Class ($2.50) - (available for 5 or less Gift Cards or Ultimate Movie Packs). US Mail is NOT traceable and delivery is Monday through Saturday. Please allow 12 delivery days before reporting your shipment “lost” for replacement.

Personalized Messaging – Premiere Movie Tickets, Ultimate Movie Packs & Gift Card Carriers

Gift Cards and eGift Cards (eCards)

Theatre Locations and Showtimes

Regal Crown Club

Donation Request

  • How do I request a donation of tickets or gift cards?
    Our company established the Regal Foundation in 2003 as a non-profit charitable organization to coordinate support for numerous national and local philanthropic groups. The Regal Foundation supports the communities in which Regal operates by partnering with selected charities. Across the United States, Regal Entertainment Group gives back to the communities that our theatres serve. We concentrate our support with selected organizations in order to make the greatest impact. Regal Entertainment Group and The Regal Foundation are extremely proud of the successful relationships we have built with our charitable partners. The Regal Foundation has committed our budget and resources with existing partners. As a result, we are not approving any new grant requests and additional requests for movie passes will be declined. For more about the Regal Foundation, visit our Community Affairs page on regmovies.com.

Please do not hesitate to call our Fulfillment & Service office toll-free 1-800-784-8477, with any further questions. Monday – Friday, 7:30 a.m. - 5 p.m. Mountain Time, excluding holidays.