FREQUENTLY ASKED QUESTIONS

Movie Tickets - Premiere, VIP, and Ultimate Pack

How can I find the most up-to-date pricing
Click Here to view our discount movie tickets
Premiere Tickets $ 8.50 each – minimum purchase 50 tickets
Ultimate Pack $30.00 each when purchasing between 1 & 24
Ultimate Pack $27.00 each when purchasing between 24 & 99
Ultimate Pack $26.00 each when purchasing 100 or more

When do the discount tickets expire?
Premiere Tickets and Ultimate Packs carry NO Expiration date.

Do you have a ticket package for admissions that includes concessions?
We have the Ultimate Pack which includes 2 unrestricted admission tickets and 1 $10 Concession gift card. (Concession gift cards can only be redeemed for concession purchases.)

What’s the difference between a Premiere Ticket and an Ultimate Pack?
Premiere Tickets and Ultimate Packs are valid for admissions to all films and showtimes. The Ultimate pack comes with 2 unrestricted admission tickets and a gift card.

Although the VIP Movie Ticket is no longer available for purchase, can I use my VIP Movie Ticket anytime?
YES. VIP tickets are not valid for the first 12 days of “selected” new release films. However, an Upgrade Fee (currently $1.50) may be paid at the box office for admission to these studio-selected, restricted films.

Are tickets valid for evening and weekend showtimes?
YES. Premiere Tickets and Ultimate Packs are valid for any day of the week and any showtime. Your potential for the greatest savings is realized when they are redeemed for an evening showtime.

How can I tell if a film will be “restricted”?
Showtimes are updated weekly and announced every Wednesday morning. This information appears on REGmovies.com and in select local newspapers. NO PASSES (NP) means that the movie is studio-selected for release with restrictions, for the first 12 days.

Is there a minimum quantity for a Premiere Ticket order?
Yes, there is a 50 ticket minimum.

Are these products only available to companies?
No. Any individual is entitled to purchase at the volume discount.

Can Premiere Tickets and Ultimate Packs be redeemed online?
No. Premiere Tickets and Ultimate Packs are redeemable at any Regal Entertainment Group location (Regal Cinemas, Edwards Theatres or United Artists Theatres), excluding Cayman Island locations.

Gift Cards and eGift Cards (eCards)
How do I check the balance on my Regal Entertainment Group Gift Card?
If you have a PIN (Personal Identification Number) on your gift card, you may check your balance at CorporateBoxOffice.com/Gift Card Balance or call 1-800-291-8173. If your gift card does not have a PIN (Personal Identification Number) please contact 1-800-291-8173.

Can gift cards and eCards be redeemed online at REGmovies.com?
YES, Gift Cards or eCards issued with a PIN (Personal Identification Number) can be redeemed for regular price ticket purchases online at REGmovies.com, Fandango.com or MovieTickets.com.

Can I purchase gift cards in any denomination I choose?
Yes.

Do you have electronic gift cards (eCards)?
YES. Regal eCards are powered by CashStar and are available on REGmovies.com. The eCard can be delivered same day or scheduled for delivery on a future date. There are no handling or hidden fees on eCards. You may select a provided card design or you may upload your own photo to personalize the eCard along with your message. Click Here to Buy eCard

When do the Gift and eGift Cards expire?
Gift and eGift Cards carry NO Expiration date or dormancy fees.

Are there ever any exceptions to the NO expiration date on Gift and eGift Cards?
YES. From time to time Regal Entertainment Group or its affiliates may offer special promotional gift cards as a bonus or reward. Terms applicable to such promotional gift cards will be specified on the cards and may differ from the terms set forth above.

What are the denominations of your eCards?
Regal eCards are sold in denominations of $10 up to $100.

Do Gift or eGift Cards have any restrictions?
No. They are redeemable at any Regal Entertainment Group box office location nationwide (Regal Cinemas, Edwards Theatres or United Artists Theatres) excluding Cayman Island locations. They are unrestricted and are honored just like cash at the theatre box office or concession stand. (Concession Gift Cards can only be redeemed for concession purchases.)

Gift Envelopes

Do the movie tickets arrive in envelopes?
The tickets arrive in sheets of 10. FREE gift envelopes for discount tickets are available upon request. Envelopes will ship separately from your tickets at no additional charge. They are available in bundles of 50. If you order online, please use the following link to email your envelope request to corporateboxoffice@regalcinemas.com. If you send your order with check payment, you may make your envelope request along with your order form.

Are Ultimate Packs delivered in envelopes?
No. The design of the Ultimate Pack comes in the style of a fold-over greeting card with the 2 Ultimate movie tickets and a Concession gift card attached. No envelope is needed.

Purchasing

What are my payment options?
We accept MasterCard, VISA, American Express and Discover for online orders at CorporateBoxOffice.com. (Orders by Company check? Please see next question).

Can I pay by check and mail in my order?
YES. Company checks should be made payable to: Regal CineMedia Corp. Please make sure the Corporate Box Office order form is included with the check to avoid any delay in processing. You can download a Printable Order Form here and mail it with your check to the Denver, CO address listed on the form.

Can I fax in an order?
No. We do not accept orders via fax; however, you can place your order securely online at www.corporateboxoffice.com. If you need assistance please call 1-800-784-8477 or email us at corporateboxoffice@regalcinemas.com.

Do you accept Purchase Orders?
No. We do not accept Purchase Orders as payment. If your company requires an invoice to have a check cut for your Purchase Order, please email your completed CBO order form requesting a manual invoice to corporateboxoffice@regalcinemas.com. Special circumstances? Please call 1-800-784-8477.

Shipping

How long will it take to receive my order?
UPS delivers Monday-Friday only, excluding holidays.
We process orders daily (Monday-Friday, excluding holidays) until 12pm Central Time for same day shipping. If Next Day or 2nd Day Air shipping is chosen, your order will ship the same business day. If Ground delivery is chosen, your order will ship the following business day.

Can I pick up Premiere Tickets and Ultimate Packs at a local Regal Entertainment Group theatre?
No. Orders for Premiere tickets and Ultimate Packs are bar coded and printed on demand. Shipping and Handling charges apply (see next question for pricing).

What are the Shipping and Handling costs?
Ground* ($ 8.00) – (4-6 business days) *Not Offered to Alaska or Hawaii.
2nd Day Air ($15.00) - (2 business days)
Next Day Air ($20.00) – (next business day)
UPS delivers Monday-Friday only, excluding holidays.
(Saturday delivery is not available in all zip codes. Call for Saturday delivery quote, if required)
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US Mail First Class ($2.50) - (available for 5 or less Gift Cards or Ultimate Packs). US Mail is NOT traceable and delivery is Monday through Saturday. Please allow 12 delivery days before reporting your shipment “lost” for replacement.

Personalized Messaging – Premiere Movie Tickets, Ultimate Packs and Gift Card carriers

Can Premiere Tickets be personalized?
YES. A maximum 35 character message, including spaces, will print on the back of each ticket. Choose mixed case, or ALL CAPS. One personalized message per ticket type, per order.

Can Ultimate Packs and Gift Card carriers be personalized?
YES. The Ultimate Pack carrier can be personalized, but not the plastic gift card. A maximum 220 character message, including spaces, will print on the top flap of the carrier as one continuous line. Text will wrap to next line if necessary; no hard returns available to center message. (Interested in printing your company logo? Please see next question for details).

Can I personalize products with my company logo?
Your company logo and personalized message can be printed on the top flap of the carrier the Ultimate Pack and gift cards come attached to, for a one-time set up fee. Print ready artwork and extra time for proofing are required for your first order. Please contact Corporate Box Office at 1-800-784-8477 for details.

If I request a standard personalized message printed on my Premiere tickets, Ultimate Pack or Gift Card Carrier, will that slow down the processing or shipping of my order?
No. The messaging is printed at the same time as bar codes, so your order will be handled within the same time frame.

Theatre Locations and Showtimes

How can I find the Regal Theatre closest to me?
Search for Regal Entertainment Group Theatre locations (Regal Cinemas, Edwards Theatres or United Artist Theatres) at REGmovies.com/theatres.

Where can I find showtimes or view regular box office pricing?
All this information including movie trailers can be found at REGmovies.com.

Surcharge and Location Surcharges

Is there a surcharge on Premiere, VIP, or Ultimate Pack?
Surcharges apply to all IMAX®, RPX®, Large Format, 3D and 4DX films. Other surcharges may apply at Premium or Luxury Seating locations or select theatres.

What is a Location Surcharge?
A fee collected at premium priced theatres in certain markets.
Location Surcharges are per ticket and are charged at the box office upon redemption of the VIP, Premiere and Ultimate Movie Pack Tickets.
Please contact the theatre directly to obtain the amount of the surcharge at the following locations:
-Island Cinema Stadium 7, Newport Beach, CA – (949) 718-4382, press 0
-Regal Downtown Summerlin 5, Las Vegas, NV - (702) 641-9004
-Union Square Stadium 14, New York, NY - (212) 253-6266
-Battery Park Stadium 11, New York, NY - (212) 945-4370
-E-Walk Stadium 13 & RPX, New York, NY– (212) 840-7761

Refunds and Exchanges

I have old tickets that have expired. What are my options?
Please contact our Customer Relations Department toll free, at 1-877-835-5734 or eMail: customerservice@regalcinemas.com. Hours of operation are Monday - Friday, 8:30 am-5:30 pm Eastern Time, excluding holidays.

Can I return my unused tickets for a refund?
No. Since 2003, our products carry NO Expiration date. Premiere, VIP and Ultimate Packs are non-refundable. No REG Theatres in your area? Please call 1-800-784-8477.

Regal Crown Club®

Can I earn credits on my Regal Crown Club membership for discount tickets?
Not for the bulk purchase. Regal Crown Club members will receive points when you REDEEM Premiere Tickets, Ultimate Pack tickets, Gift Cards or eCards at the box office when presenting your Regal Crown Club card. For complete Program Rules, please visit Regal Crown Club at REGmovies.com. We appreciate your continued patronage...See you at the Movies!

Donation Request

How do I request a donation of tickets or gift cards?
Our company established the Regal Foundation in 2003 as a non-profit charitable organization to coordinate support for numerous national and local philanthropic groups. The Regal Foundation supports the communities in which Regal operates by partnering with selected charities.

Across the United States, Regal Entertainment Group gives back to the communities that our theatres serve. We concentrate our support with selected organizations in order to make the greatest impact. Regal Entertainment Group and The Regal Foundation are extremely proud of the successful relationships we have built with our charitable partners.

The Regal Foundation has committed our budget and resources with existing partners. As a result, we are not approving any new grant requests and additional requests for movie passes are declined.

Printable Order Form

Please do not hesitate to call our Fulfillment & Service office toll-free 1-800-784-8477, with any further questions. Monday – Friday, 7:30 am - 5:00 pm Mountain Time, excluding holidays.

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